Shipping policy
Malherbes Castle
We take special care in preparing and shipping your orders to ensure they arrive in the best conditions.
Delivery areas
We offer deliveries in France and internationally worldwide.
For any specific requests, our team is available to assist you based on your destination.
Shipping Times
Orders are generally prepared and shipped within 2 to 5 business days.
Delivery times then vary depending on the destination and the carrier.
We always do our best to ensure fast and careful shipping.
Shipping costs
Delivery fees are calculated based on:
- of the destination
- of the order volume
They are indicated before the validation of your order.
Order tracking
Once your order is shipped, a confirmation email may be sent to you with tracking information when it becomes available.
Delivery Conditions
Deliveries are made to the address provided at the time of the order.
It is the customer's responsibility to verify the accuracy of the information provided.
In case of absence during delivery, the rescheduling procedures depend on the carrier.
Order Reception
We invite you to check the condition of your package upon receipt.
In case of any issues (damaged package, broken bottles), please report it immediately and contact us as soon as possible.
Liability
Château de Malherbes cannot be held responsible for delivery delays caused by the carrier or circumstances beyond its control.
Contact
For any questions regarding the shipping of your order:
📩 vignoble@chateaudemalherbes.fr